OPS HubOPS Academy · free for everyone Sign in

Exam · Network support

Pass mark 75%. Sign in with your staff account to record the result.

1. What do you check first on a 'no internet' call?

The line state and ONT light The weather The customer's TV

2. What score does a speed test need to sign off a speed job?

200% 70% of the package 10%

3. The ONT is lit but has no service. What does that mean?

The line needs provisioning or is suspended The router is broken The fibre is cut

4. Where must you be to run the speed test?

At the depot Anywhere At the customer's property

5. Wi-Fi is weak upstairs. The proper fix is…

Turning the router off Shouting Another access point