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Health & safety · IT installation & support

Pass mark 75%. Sign in with your staff account to record the result.

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Customer data & privacy

Only change what the job needs. Never share Wi-Fi passwords or footage, and log out of customer systems when you finish.

Trailing cables

Route cable along walls, clip or trunk it, and never leave a run across a walkway.

Electricity

Never open powered kit. Isolate and prove dead with a voltage tester before touching terminals.

1. While fixing a laptop you see private emails. You should…

2. Cables under desks should be…

3. Before opening a computer's case…