New fibre broadband installation
Connect a new OPS Network customer: fibre to the property, a lit ONT and a router. When you finish, the line goes live and is billed automatically.
Overview
A new line runs from the street cabinet through the distribution point (CBT) on the pole, down a drop cable to the house, and into an ONT on the wall. When the ONT has light and the job is completed, OPS Network activates the line: it links the ONT, assigns public IP addresses, pushes the router settings and takes the first bill. If any link in that chain is missing, the customer gets nothing.
Jobs this covers
isp_newcustomer — certificate: Fibre splicing & testing (required)
The equipment — what everything does
Distribution point (CBT)
The box on the pole where customer drops are spliced to the network fibre.
In game: Fitted from the pole menu (G while climbing) or /towers → OPS Openline.
Fibre drop cable
Carries light from the CBT to the house.
In game: Run fibre from the CBT to the house with the fibre cabling tools.
ONT
Turns light into Ethernet. 'Online' means light plus service.
In game: Placed inside on a wall from /towers, then terminated with the drop.
Router
Shares the connection around the home.
In game: Placed and cabled to the ONT LAN port with CAT6.
Tools & PPE
Ladder
Reaches walls, ceilings and pole steps. Place it at a 1-in-4 angle on firm ground.
Fibre fusion splicer
Melts two cleaned and cleaved fibres together into one low-loss joint.
Optical light meter / OTDR
Measures how much light arrives down a fibre, and where along it a break or bad splice is.
Cordless drill & fixings
Drills walls for cable entry and fixes brackets, cameras and boxes with the right plugs and screws.
RJ45 crimper & cable tester
Fits RJ45 plugs onto CAT6 and proves all eight cores are connected in the right order.
Hi-vis vest & hard hat PPE
Makes you visible to traffic and protects your head from falling objects and low beams.
Fall-arrest harness PPE
Clipped to a pole or anchor point, it stops a fall when you work above 2 m.
Safety glasses PPE
Protect your eyes from fibre shards, drilling dust and laser light.
Standalone servers: tools are in your van (OPS Work → My van & tools). Items servers: collect them — and the job’s parts — at an OPS depot.
Step by step
Put out cones at the pole and wear your hi-vis.
Climb the pole with the ladder, clip on, and fit or use the CBT. Splice the drop to a spare fibre.
Run the drop cable from the CBT to the house wall and through to the ONT position.
Place the ONT inside and terminate the drop into it. Check it lights up with [E].
Place the router and connect it to the ONT with CAT6.
Press Check: the ONT must be online. Completing the job activates the line automatically.
Health & safety
Working at height
Risk: A fall from a ladder or pole can cause serious injury.
Control: Use a ladder at a 1-in-4 angle on firm ground with three points of contact. Above 2 m on a pole, clip on your harness.
Working in the street
Risk: Traffic and pedestrians around open chambers, cabinets and poles.
Control: Wear hi-vis and set out cones and barriers before you start. Never leave a chamber open and unattended.
Laser light
Risk: Fibre carries invisible laser light that can damage your eyes.
Control: Never look into a fibre end or connector. Use the light meter.
Fibre shards
Risk: Cleaved glass splinters get into skin and eyes.
Control: Wear safety glasses and bin offcuts in the shard pot.
In game you confirm these in a risk assessment before starting. Skipping them on risky work can cause a fall or a shock — and it’s logged as a safety incident.
When it’s not done correctly
Drop connected to a CBT with no light from the cabinet
The ONT stays dark. The check 'ONT online' fails and the line can't be activated.
ONT placed before accepting the job
It doesn't count for the check — fit a fresh one after accepting.
No router fitted
The line goes live, but the customer has no Wi-Fi and calls back with a fault (a new job, possibly an SLA breach).
Working on the pole without a harness
With safety incidents on, you can fall and get hurt. The job is logged with the safety briefing skipped.