IT installation & support
Set up workstations and look after a business's IT on site.
Overview
OPS Systems installs and supports the computers that businesses rely on. A workstation laptop only gets online through its Ethernet port, cabled to a router or switch with internet — there's no magic Wi-Fi. Support visits are timed on site: you fix what the staff need while you're there.
Jobs this covers
sys_laptop, sys_support — certificate: IT support (recommended)
The equipment — what everything does
Workstation laptop
A placed laptop that players open to use OPS OS (the phone's apps on a desktop).
In game: /towers → Buildings & sites → office & IT, or the job's kit list. Cable its Ethernet port to a switch/router.
Network uplink
The CAT6 run from the laptop to a router/switch with internet.
In game: Pull CAT6 and terminate it into the laptop and the switch.
Tools & PPE
Engineer laptop & console cable
Configures routers, NVRs and servers, runs speed tests and opens OPS Hub.
RJ45 crimper & cable tester
Fits RJ45 plugs onto CAT6 and proves all eight cores are connected in the right order.
Label printer
Labels both ends of every cable and port so the next engineer knows what is what.
Standalone servers: tools are in your van (OPS Work → My van & tools). Items servers: collect them — and the job’s parts — at an OPS depot.
Step by step
Put the laptop on the desk where staff want it.
Run CAT6 from the laptop to the switch or router and crimp both ends.
Open the laptop — the Ethernet icon must show internet.
For support jobs press 'Start work' and stay on site while you help the staff.
Press Check / Complete on the job.
Health & safety
Customer data & privacy
Risk: Router settings, passwords and camera footage are private.
Control: Only change what the job needs. Never share Wi-Fi passwords or footage, and log out of customer systems when you finish.
Trailing cables
Risk: Customers and staff trip over loose cable during the job.
Control: Route cable along walls, clip or trunk it, and never leave a run across a walkway.
Electricity
Risk: Mains voltage can give a fatal shock and cause burns.
Control: Never open powered kit. Isolate and prove dead with a voltage tester before touching terminals.
In game you confirm these in a risk assessment before starting. Skipping them on risky work can cause a fall or a shock — and it’s logged as a safety incident.
When it’s not done correctly
Laptop cabled to a switch with no uplink
It shows 'No internet' — every online app on it fails.
Leaving a support visit early
The on-site timer stops; the job isn't finished.
Fitted before accepting
It isn't counted.