How can we help?

After buying a plan you get a notification on your phone — tap it. Or open Settings › Mobile Service and tap Install. You can also enter the activation code shown in your account.

SOS means no active service. Your eSIM may not be installed yet, your plan may have ended, or the line is suspended. Settings › Mobile Service shows the exact reason.

Text 6677 and our team can reissue it. You will get a new activation code by text.

Yes. Your eSIM is tied to your existing phone number — nothing changes.

Plans are paid in-game. Account credit is used first and anything left comes from your bank account.

Credit added to your account by OPS Mobile — for example as a goodwill gesture. It is spent automatically on plans, renewals and extras.

At the end of each period we charge the plan price (credit first, then bank). If there is not enough money, your line pauses until you renew.

In your account or in the OPS Mobile app, switch Auto-renew off. Your plan then ends at the end of the period.

Online apps: Chirp, Mail, Bank, Garage, music streaming, internet radio and live location. The OPS Mobile app itself never uses data.

Receiving texts, texting 6677 and calling emergency numbers.

Add a boost from the Extras page or upgrade your plan. It works immediately.

Enter your in-game phone number and we will text you a 6-digit code.

Pick a new plan in your account or the app. The new plan starts immediately and your eSIM stays installed.

At the bottom of your account page choose Cancel my line. Service stops straight away.