Your career
1 · Join
Sign up in OPS Work on the phone and apply to a company (or on OPS Hub). A manager approves you and gives you a role.
2 · Train
Read the lessons, pass the health & safety modules for the jobs you want, then the exam and practical for a certificate.
3 · Work
Take jobs from the board, do them for real at real addresses, get them checked and earn wages for each one.
4 · Grow
Higher roles dispatch work, quote customers, run stock and finance, hire staff and manage the company.
5 · Run it
Company owners see everything: money, staff, customers, contracts and every job.
Track it
OPS Hub → My work: wages, on-time rate, current job and certificates.
Roles & permissions
16 roles, from highest to lowest. Each person has a role in each company they belong to. Owners can build their own roles from the 36 permissions.
| Role | What they can do |
|---|---|
| Company Owner Everything in the company | Everything in the company |
| Director | Configure CCTV systems · View CCTV systems · Company settings and announcements · Customer contracts and SLAs · Create and edit customers · View customers · Manage DNS · Manage domains · Hire, fire, change roles, approve applications · See employees · Equipment, stock and assets · Payouts, refunds, voiding invoices · Run payroll and bonuses · View the company account, invoices and transactions · Vehicles and tools · Manage IP addresses · Manage ISP services, packages and contracts · Create, assign, re-assign and cancel jobs · Accept and work jobs (paid wages) · Sign off jobs manually · See the job board · Configure networks (VLANs, firewall, VPN, DHCP) · View networks and connections · Create and send quotes · Manage servers · Stock, suppliers and purchase orders · Answer support tickets · Grant and revoke certifications · Manage websites and hosting · See network reports, leases and the wholesale catalogue · Request and manage leases; set wholesale prices and approve leases (providers) · Edit the company store: branding, packages, plans and products |
| Manager | View CCTV systems · Company settings and announcements · Customer contracts and SLAs · Create and edit customers · View customers · Hire, fire, change roles, approve applications · See employees · Equipment, stock and assets · View the company account, invoices and transactions · Vehicles and tools · Create, assign, re-assign and cancel jobs · Accept and work jobs (paid wages) · Sign off jobs manually · See the job board · View networks and connections · Create and send quotes · Stock, suppliers and purchase orders · Answer support tickets · Grant and revoke certifications · See network reports, leases and the wholesale catalogue · Edit the company store: branding, packages, plans and products |
| Supervisor | View CCTV systems · View customers · See employees · Create, assign, re-assign and cancel jobs · Accept and work jobs (paid wages) · Sign off jobs manually · See the job board · View networks and connections · Create and send quotes · Stock, suppliers and purchase orders · Answer support tickets · See network reports, leases and the wholesale catalogue |
| Dispatcher | View customers · See employees · Create, assign, re-assign and cancel jobs · See the job board · Create and send quotes · Stock, suppliers and purchase orders · Answer support tickets |
| Finance | View customers · Payouts, refunds, voiding invoices · Run payroll and bonuses · View the company account, invoices and transactions · See the job board |
| Network Engineer | View customers · Manage DNS · Manage IP addresses · Accept and work jobs (paid wages) · See the job board · Configure networks (VLANs, firewall, VPN, DHCP) · View networks and connections |
| CCTV Engineer | Configure CCTV systems · View CCTV systems · View customers · Accept and work jobs (paid wages) · See the job board · View networks and connections |
| Fibre Engineer | View customers · Accept and work jobs (paid wages) · See the job board · View networks and connections |
| ISP Technician | View customers · Manage IP addresses · Manage ISP services, packages and contracts · Accept and work jobs (paid wages) · See the job board · View networks and connections |
| IT Technician | View customers · Accept and work jobs (paid wages) · See the job board · View networks and connections · Manage servers |
| Web Developer | View customers · Manage DNS · Accept and work jobs (paid wages) · See the job board · Manage websites and hosting |
| Domain Administrator | View customers · Manage DNS · Manage domains · Accept and work jobs (paid wages) · See the job board |
| Installer | View customers · Accept and work jobs (paid wages) · See the job board |
| Customer Service | Create and edit customers · View customers · Create, assign, re-assign and cancel jobs · See the job board · Create and send quotes · Stock, suppliers and purchase orders · Answer support tickets · See network reports, leases and the wholesale catalogue |
| Apprentice | Accept and work jobs (paid wages) · See the job board |
Every permission
Admin
- Manage user accounts (everywhere)
- Create and edit roles
- Create and edit companies
- Platform settings
Customers
- View customers
- Create and edit customers
Finance
- View the company account, invoices and transactions
- Payouts, refunds, voiding invoices
- Run payroll and bonuses
Jobs
- See the job board
- Accept and work jobs (paid wages)
- Create, assign, re-assign and cancel jobs
- Sign off jobs manually
Market
- See network reports, leases and the wholesale catalogue
- Request and manage leases; set wholesale prices and approve leases (providers)
- Edit the company store: branding, packages, plans and products
Operations
- Equipment, stock and assets
- Company settings and announcements
- Stock, suppliers and purchase orders
- Vehicles and tools
People
- See employees
- Hire, fire, change roles, approve applications
- Grant and revoke certifications
Sales
- Create and send quotes
- Customer contracts and SLAs
Support
- Answer support tickets
Systems
- View CCTV systems
- Configure CCTV systems
- View networks and connections
- Configure networks (VLANs, firewall, VPN, DHCP)
- Manage IP addresses
- Manage DNS
- Manage domains
- Manage websites and hosting
- Manage servers
- Manage ISP services, packages and contracts
How a job works
- RaisedBy a customer on the phone, by a fault or outage in the world, by staff on OPS Hub, or automatically for customers around the city.
- AcceptedAn engineer takes it from the board — only with the safety module done and, for installation work, the right certificate. A snapshot of the world is taken so only new work counts.
- PreparedThe job assistant lists the tools, PPE and parts. In items mode they're collected from a depot. A risk assessment is done before on-site work.
- Done for realDrive to the real address, do each step with its animation, place and cable the kit.
- CheckedThe server checks the world: is the kit really there, powered, connected, online? Each job has its own check (see every job).
- PaidThe customer is charged, the company credited, the engineer paid wages and an invoice issued. Parts are taken from stock.
Certificates
| Certificate | Company | Valid | Exam questions |
|---|---|---|---|
| Fibre splicing & testing | fibre | 60 days | 4 |
| Network installation | network | 60 days | 4 |
| CCTV installer | secure | 60 days | 4 |
| Electrical installation (Part P) | sapl | 60 days | 3 |
| Data centre operations | data | 60 days | 4 |
| Vehicle tracker fitting | track | 60 days | 3 |
| US FTTH installer | usfiber | 60 days | 9 |
| US outside plant & splicing | usosp | 60 days | 8 |
| US central office & NOC | usnet | 60 days | 7 |
Certificates expire and must be renewed. Managers can also grant or revoke them on OPS Hub.
Contracts & SLAs
Contract types
- Support & repairs — Faults and repairs are covered — no call-out charge
- Planned maintenance — A maintenance visit every period, plus priority response
- Fully managed — Repairs, maintenance and changes all covered
Contracts run for 30 days and renew.
SLA tiers — time to fix
- Business — 24 hours
- Premium — 8 hours
- Critical — 4 hours
Every job gets a due time; breaches raise alerts to managers.
Quotes, invoices & billing
Quotes
Valid for 7 days. Customers accept them on the phone or the portal, which books the job.
Warranty
Warranty work is covered for 30 days after completion.
Broadband billing
Every 7 days. Unpaid lines are suspended after 3 days' grace and come back on when paid.
Vans & tools
Company vans
- Vapid Speedo van
- Declasse Burrito van
- Bravado Youga van
- Bravado Bison pickup
- Utility truck
Tools signed out to staff
- Fibre splicer
- OTDR / light meter
- Cable crimper & tester
- Multimeter
- Ladder
- Torque driver
- Thermal camera
- Laptop & console cable
Suppliers
| Supplier | Delivery | Terms | Contact |
|---|---|---|---|
| Meridian Networks | 2 h | 30 days | sales@meridian.sa · 555-0141 |
| LS Cable & Wire | 1 h | On account | orders@lscablewire.ls · 555-0177 |
| Vigilo Security Systems | 3 h | 30 days | trade@vigilo.biz · 555-0193 |
| Bastion Security | 3 h | 30 days | trade@bastion.biz · 555-0119 |
| Halcyon Systems | 6 h | 60 days | enterprise@halcyon.sa · 555-0102 |
| PowerCore Electrical | 2 h | On account | sales@powercore.ls · 555-0166 |
Health & safety
- Every job family has a health & safety module that must be passed before taking its jobs.
- A risk assessment is done before on-site work and before completing it.
- Skipping controls on risky work can cause accidents — falls from height, electric shocks — which are logged as safety incidents.
- Incidents appear in the Operations centre and alert managers.
- PPE — hi-vis, hard hat, harness, insulated gloves, glasses, arc-flash kit — is part of each job's kit.