Overview
What it does
OPS Network is the internet service provider. It sells home, business, dedicated and government broadband on top of the fibre network, installs routers, switches and Wi-Fi, configures customer networks and fixes faults and outages.
On OPS Hub
OPS Hub → OPS Network ISP (lines, packages, IP addresses, outages, tickets) and Internet, poles & faults.
On the phone
Customers order broadband in OPS Work → My broadband, run speed tests, report faults and pay bills.
What players physically do
Everything below happens in the world, with your character, where other players can see it.
- Fit gateways, PoE switches and Wi-Fi access points and cable them with CAT6
- Connect new customers: splice the fibre to the ONT and bring the line up
- Configure routers on OPS Hub: firewall, port forwards, VLANs, VPN, DNS, DHCP, Wi-Fi
- Attend speed complaints and prove the fix with a speed test
- Restore service in an outage when several lines go down
How the system works
How OPS Network's part of the world fits together — and what breaks when it doesn't.
Fibre & copper network (OPS Openline)
The exchange
Exchanges house the OLT (fibre light source), the MDF (copper), core routers and power plant (rectifiers, batteries, generator).
Out to the street
Feeder fibre runs to street cabinets, then to distribution points (CBTs) on poles. Copper runs exchange → PCP cabinet → pole → house.
Into the home
A fibre drop ends in an ONT; a copper drop ends in a master socket (NTE). The ONT needs light from upstream and an active service.
Faults
Random network faults (water in joints, cracked enclosures, cut cables) take everything downstream offline and raise jobs. Several lines down together raise an outage.
Underground
Chambers, ducts and tunnels carry cables under roads. Lids are heavy and gas can build up — never work alone in one.
OPS Network ISP
Lines
A line is a customer, a package and an ONT. Ordering raises an install job; completing it activates the line: ONT linked, public IPs assigned, router settings pushed, first bill taken.
IP addresses
Dynamic 203.0.113.0/24, static 198.51.100.0/24 and dedicated /29 blocks from 192.0.2.0/24. Static IPs let customers host their own servers.
Router settings
LAN, DHCP, DNS, Wi-Fi, VLANs, firewall, port forwards and VPN — edited on OPS Hub and pushed to the router in game.
Monitoring
Every 30 s line states are updated (up, degraded, down). Three or more lines down within 450 m opens an outage, notifies customers and raises an emergency job.
Billing
Every 7 days; unpaid lines are suspended after 3 days' grace (the ONT is cut off) and come back when paid.
Every job
Every job OPS Network does. Open one to see who it's for, what the customer pays, what the engineer earns, the certificate needed, the parts used and exactly how the server checks the work was really done. A job is only paid when its check passes.
Router installation & replacement
Fit or swap the customer's gateway router so the whole property gets internet. The router takes the line from the ONT and shares it over Wi-Fi and Ethernet.
Router installation
$750engineer earns $350
Fit and set up a new router / gateway for the customer.
Who it's for
Money
Customer pays $750; the engineer is paid $350 wages when it's signed off. The rest goes to the company.
Certificate
Network installation required to accept this job.
How it's created
Raised automatically for customers around the city, and by customers on the phone.
How the server checks it was really done
1 × OPS Gateway Pro, OPS Gateway Mini, OPS EdgeLink E5, OPS EdgeLink E7, OPS HomeRouter AX4 or OPS Mesh M1 must be placed and powered within 40 m of the job, after the job was accepted.
Parts used from company stock
Training: Router installation & replacement — the full step by step, tools, PPE and hazards for this job.
Router replacement
$600engineer earns $300
Customer's router has failed — fit a replacement gateway.
Who it's for
Money
Customer pays $600; the engineer is paid $300 wages when it's signed off. The rest goes to the company.
Certificate
Not required — the Network installation course covers it.
How it's created
Raised automatically for customers around the city, and by customers on the phone. Covered by a warranty after completion.
How the server checks it was really done
1 × OPS Gateway Pro, OPS Gateway Mini, OPS EdgeLink E5, OPS EdgeLink E7, OPS HomeRouter AX4 or OPS Mesh M1 must be placed and powered within 40 m of the job, after the job was accepted.
Parts used from company stock
Training: Router installation & replacement — the full step by step, tools, PPE and hazards for this job.
LAN, Wi-Fi & PoE installation
Build the network inside a building: switches, PoE, access points and structured CAT6 cabling. A business network ties all of it together.
Switch installation
$650engineer earns $300
Install a managed PoE switch in the comms cupboard.
Who it's for
Money
Customer pays $650; the engineer is paid $300 wages when it's signed off. The rest goes to the company.
Certificate
Network installation required to accept this job.
How it's created
Raised automatically for customers around the city, and by customers on the phone.
How the server checks it was really done
1 × OPS Switch 8 PoE must be placed and powered within 40 m of the job, after the job was accepted.
Parts used from company stock
Training: LAN, Wi-Fi & PoE installation — the full step by step, tools, PPE and hazards for this job.
Wi-Fi installation
$950engineer earns $450
Install two access points for full Wi-Fi coverage.
Who it's for
Money
Customer pays $950; the engineer is paid $450 wages when it's signed off. The rest goes to the company.
Certificate
Network installation required to accept this job.
How it's created
Raised automatically for customers around the city, and by customers on the phone.
How the server checks it was really done
2 × OPS Halo access point, OPS Halo access point, OPS Beam access point, OPS Beam access point or OPS Mesh M1 must be placed and powered within 50 m of the job, after the job was accepted.
Parts used from company stock
Training: LAN, Wi-Fi & PoE installation — the full step by step, tools, PPE and hazards for this job.
PoE installation
$900engineer earns $450
Power ceiling access points over PoE from a PoE switch.
Who it's for
Money
Customer pays $900; the engineer is paid $450 wages when it's signed off. The rest goes to the company.
Certificate
Network installation required to accept this job.
How it's created
Raised automatically for customers around the city, and by customers on the phone.
How the server checks it was really done
1 × OPS Halo access point, OPS Halo access point, OPS Beam access point or OPS Beam access point must be placed within 50 m of the job, after the job was accepted.
Parts used from company stock
Training: LAN, Wi-Fi & PoE installation — the full step by step, tools, PPE and hazards for this job.
CAT6 installation
$600engineer earns $300
Run and terminate CAT6 to new outlets (at least 20 m).
Who it's for
Money
Customer pays $600; the engineer is paid $300 wages when it's signed off. The rest goes to the company.
Certificate
Network installation required to accept this job.
How it's created
Raised automatically for customers around the city, and by customers on the phone.
How the server checks it was really done
At least 20 m of new cable must be laid within 50 m of the job.
Parts used from company stock
Training: LAN, Wi-Fi & PoE installation — the full step by step, tools, PPE and hazards for this job.
Business network installation
$2,600engineer earns $1,100
Gateway, PoE switch and two access points, all cabled.
Who it's for
Money
Customer pays $2,600; the engineer is paid $1,100 wages when it's signed off. The rest goes to the company.
Certificate
Network installation required to accept this job.
How it's created
Raised automatically for customers around the city, and by customers on the phone.
How the server checks it was really done
Every part must be in place: 1 × Gateway; 1 × PoE switch; 2 × Access points; 1 × CAT6.
Parts used from company stock
Training: LAN, Wi-Fi & PoE installation — the full step by step, tools, PPE and hazards for this job.
Network fault finding & support
Find out why a customer's internet is slow or down and put it right. Speed issues are signed off with a speed test that reaches 70% of the package.
Speed issue
No chargeengineer earns $200
Customer reports slow internet — attend, find the cause and prove it with a speed test of at least 70 % of their package.
Who it's for
Money
Customer pays nothing (fault, emergency or covered work); the engineer is paid $200 wages when it's signed off. The rest goes to the company.
Certificate
Not required — the Network support course covers it.
How it's created
Raised by a customer, a fault or staff for a specific site. Covered by a warranty after completion.
How the server checks it was really done
A speed test at the property must reach 70% of the customer's plan.
Training: Network fault finding & support — the full step by step, tools, PPE and hazards for this job.
Network troubleshooting
$250engineer earns $300
Intermittent drop-outs on site — find and fix the fault.
Who it's for
Money
Customer pays $250; the engineer is paid $300 wages when it's signed off. The rest goes to the company.
Certificate
Not required — the Network support course covers it.
How it's created
Raised automatically for customers around the city, and by customers on the phone. Covered by a warranty after completion.
How the server checks it was really done
Fault finding on the customer network: the engineer works on site within 30 m of the job for 60 seconds.
Training: Network fault finding & support — the full step by step, tools, PPE and hazards for this job.
Internet outage Emergency
No chargeengineer earns $400
Customer has no internet — emergency callout.
Who it's for
Money
Customer pays nothing (fault, emergency or covered work); the engineer is paid $400 wages when it's signed off. The rest goes to the company.
Certificate
Not required — the Network support course covers it.
How it's created
Raised by a customer, a fault or staff for a specific site. Emergency: tight SLA, top of the board. Covered by a warranty after completion.
How the server checks it was really done
Restoring the service: the engineer works on site within 30 m of the job for 50 seconds.
Training: Network fault finding & support — the full step by step, tools, PPE and hazards for this job.
New fibre broadband installation
Connect a new OPS Network customer: fibre to the property, a lit ONT and a router. When you finish, the line goes live and is billed automatically.
New customer installation (fibre)
$1,800engineer earns $900
Connect a new customer: ONT online with live service.
Who it's for
Money
Customer pays $1,800; the engineer is paid $900 wages when it's signed off. The rest goes to the company.
Certificate
Fibre splicing & testing required to accept this job.
How it's created
Raised automatically for customers around the city, and by customers on the phone.
How the server checks it was really done
The customer's ONT must be online with live fibre and an active service.
Parts used from company stock
Training: New fibre broadband installation — the full step by step, tools, PPE and hazards for this job.
Router & network configuration
Change the customer's router settings remotely: firewall, port forwards, VLANs, VPN, DNS, DHCP and Wi-Fi. The check confirms the setting changed after you accepted the job.
Firewall configuration
$300engineer earns $250
Add the firewall rules the customer needs (OPS Hub → their line → Router settings).
Who it's for
Money
Customer pays $300; the engineer is paid $250 wages when it's signed off. The rest goes to the company.
Certificate
Not required — the Network configuration course covers it.
How it's created
Raised by a customer, a fault or staff for a specific site.
How the server checks it was really done
The firewall setting on the customer's router must really have been changed after the job was accepted.
Training: Router & network configuration — the full step by step, tools, PPE and hazards for this job.
Port forwarding set-up
$150engineer earns $180
Forward the ports for the customer’s server / CCTV.
Who it's for
Money
Customer pays $150; the engineer is paid $180 wages when it's signed off. The rest goes to the company.
Certificate
Not required — the Network configuration course covers it.
How it's created
Raised by a customer, a fault or staff for a specific site.
How the server checks it was really done
The forwards setting on the customer's router must really have been changed after the job was accepted.
Training: Router & network configuration — the full step by step, tools, PPE and hazards for this job.
VLAN configuration
$350engineer earns $300
Split staff and guest networks into VLANs.
Who it's for
Money
Customer pays $350; the engineer is paid $300 wages when it's signed off. The rest goes to the company.
Certificate
Not required — the Network configuration course covers it.
How it's created
Raised by a customer, a fault or staff for a specific site.
How the server checks it was really done
The vlans setting on the customer's router must really have been changed after the job was accepted.
Training: Router & network configuration — the full step by step, tools, PPE and hazards for this job.
VPN configuration
$450engineer earns $350
Set up a site-to-site or remote-access VPN.
Who it's for
Money
Customer pays $450; the engineer is paid $350 wages when it's signed off. The rest goes to the company.
Certificate
Not required — the Network configuration course covers it.
How it's created
Raised by a customer, a fault or staff for a specific site.
How the server checks it was really done
The vpn setting on the customer's router must really have been changed after the job was accepted.
Training: Router & network configuration — the full step by step, tools, PPE and hazards for this job.
DNS configuration
$120engineer earns $150
Point the customer’s network at the right DNS servers.
Who it's for
Money
Customer pays $120; the engineer is paid $150 wages when it's signed off. The rest goes to the company.
Certificate
Not required — the Network configuration course covers it.
How it's created
Raised by a customer, a fault or staff for a specific site.
How the server checks it was really done
The dns setting on the customer's router must really have been changed after the job was accepted.
Training: Router & network configuration — the full step by step, tools, PPE and hazards for this job.
DHCP / IP configuration
$150engineer earns $180
Reserve fixed LAN addresses for the customer’s devices.
Who it's for
Money
Customer pays $150; the engineer is paid $180 wages when it's signed off. The rest goes to the company.
Certificate
Not required — the Network configuration course covers it.
How it's created
Raised by a customer, a fault or staff for a specific site.
How the server checks it was really done
The dhcp setting on the customer's router must really have been changed after the job was accepted.
Training: Router & network configuration — the full step by step, tools, PPE and hazards for this job.
Secure the Wi-Fi
$90engineer earns $120
Set a strong Wi-Fi password (applied to the router).
Who it's for
Money
Customer pays $90; the engineer is paid $120 wages when it's signed off. The rest goes to the company.
Certificate
Not required — the Network configuration course covers it.
How it's created
Raised by a customer, a fault or staff for a specific site.
How the server checks it was really done
The wifi setting on the customer's router must really have been changed after the job was accepted.
Training: Router & network configuration — the full step by step, tools, PPE and hazards for this job.
Training & safety
Each group of jobs has a course in OPS Academy: the lesson below, a health & safety module, an exam and a practical. You can read all of it here, or take it on OPS Hub → Classroom, in the OPS Academy app on the phone or laptop, or at opsacademy.sa in game.
Network installation · certificate required
Router installation & replacement
Fit or swap the customer's gateway router so the whole property gets internet. The router takes the line from the ONT and shares it over Wi-Fi and Ethernet.
Overview
The gateway router is the heart of every customer network. Its WAN port takes the internet from the fibre ONT. Every switch, access point, laptop, NVR and server in the building then gets online through it. A router on the wrong port, with no power or not cabled to a live ONT, leaves the customer with nothing — and their CCTV remote viewing, laptops and self-hosted websites go down with it.
The equipment — and what it does
Routes traffic between the customer's LAN and the internet, hands out addresses (DHCP) and runs the firewall and Wi-Fi.
Placed as a Wi-Fi/router tower from the /towers menu. It must be powered (socket nearby or PoE) and cabled to the ONT to show as online.
Turns the light on the customer's fibre into Ethernet. It needs light from a cabinet and an active OPS Network service.
Usually already fitted on the wall. [E] shows its light and service status.
Connects the ONT LAN port to the router WAN port.
Pull CAT6 from the nearest box, then terminate one end on the ONT and the other on the router.
Tools & protective equipment
Fits RJ45 plugs onto CAT6 and proves all eight cores are connected in the right order.
Drills walls for cable entry and fixes brackets, cameras and boxes with the right plugs and screws.
Configures routers, NVRs and servers, runs speed tests and opens OPS Hub.
Labels both ends of every cable and port so the next engineer knows what is what.
Makes you visible to traffic and protects your head from falling objects and low beams.
Step by step
- Check the ONT has lightWalk to the ONT and press [E]. You need a lit ONT with an active service before a router can get online. If it's dark, the job is really a fibre fault — tell dispatch.
- Fit the routerOpen /towers → OPS Network and place the router somewhere central, near a socket. If you're swapping, remove the old router first.
- Pull and terminate CAT6Use 'Pull CAT6 from the nearest box' and run the cable from the ONT to the router along the walls. Crimp an RJ45 onto each end and terminate it into the kit.
- Test the cableUse the cable tester. An unterminated or loose end means no link.
- Power on and check it's onlineMake sure the router has a socket within reach. Open the job in OPS Work and press Check — it must show the router powered and online.
- Label and tidyLabel both ends of the cable and clip loose runs to the wall.
Health & safety — hazards and controls
A fall from a ladder or pole can cause serious injury.
Use a ladder at a 1-in-4 angle on firm ground with three points of contact. Above 2 m on a pole, clip on your harness.
Mains voltage can give a fatal shock and cause burns.
Never open powered kit. Isolate and prove dead with a voltage tester before touching terminals.
Customers and staff trip over loose cable during the job.
Route cable along walls, clip or trunk it, and never leave a run across a walkway.
What goes wrong if it's done badly
It shows unpowered, the Work check fails and the job stays open until you fix it.
There's no link. The router stays offline and everything behind it — Wi-Fi, CCTV remote viewing, laptops — has no internet.
Only kit placed after you accept counts. The check won't see it, so you redo the work.
The router never gets online. The real fault (fibre) goes unreported and the customer's SLA deadline passes.
The job is logged as an SLA breach against the company, and it shows on the dashboard.
Assessment
Network installation · certificate required
LAN, Wi-Fi & PoE installation
Build the network inside a building: switches, PoE, access points and structured CAT6 cabling. A business network ties all of it together.
Overview
Behind every router there's a local network. Switches add ports, PoE switches power access points and cameras down the cable, and access points spread Wi-Fi through the building. Good cabling makes it all reliable: runs under 100 m, terminated properly, labelled and tidy. A business installation is the full set: gateway, PoE switch, two access points and all the CAT6 between them.
The equipment — and what it does
Adds Ethernet ports and powers devices such as access points and IP cameras over the same cable, up to its PoE budget.
Placed from /towers. Cable it back to the router; every device you plug in uses part of its PoE budget.
Broadcasts the customer's Wi-Fi. Phones in range use Wi-Fi instead of mobile data.
Placed from /towers and cabled to a PoE switch, or powered from a socket.
305 m boxes of network cable. Each run should stay under 100 m.
'Pull CAT6 from the nearest box', route along the walls, then crimp and terminate both ends.
Plastic channel that hides and protects cable runs.
Placed from the cabling menu along walls and ceilings.
Tools & protective equipment
Fits RJ45 plugs onto CAT6 and proves all eight cores are connected in the right order.
Drills walls for cable entry and fixes brackets, cameras and boxes with the right plugs and screws.
Reaches walls, ceilings and pole steps. Place it at a 1-in-4 angle on firm ground.
Labels both ends of every cable and port so the next engineer knows what is what.
Configures routers, NVRs and servers, runs speed tests and opens OPS Hub.
Makes you visible to traffic and protects your head from falling objects and low beams.
Protect your eyes from fibre shards, drilling dust and laser light.
Step by step
- Survey the buildingWalk the site and decide where the switch and access points go. Access points should be central and high; switches go near the router.
- Fit the switchPlace the (PoE) switch from /towers near the router.
- Fit the access pointsUse the ladder to place ceiling or wall access points.
- Run the CAT6Pull CAT6 from the box: router → switch, then switch → each access point. Keep runs under 100 m and in trunking where people walk.
- Crimp and terminateCrimp an RJ45 on every end and terminate it into the kit.
- Test and checkTest each run, then press Check on the job in OPS Work. Every device must be powered and linked.
- Label everythingLabel both ends of each run and each switch port.
Health & safety — hazards and controls
A fall from a ladder or pole can cause serious injury.
Use a ladder at a 1-in-4 angle on firm ground with three points of contact. Above 2 m on a pole, clip on your harness.
Customers and staff trip over loose cable during the job.
Route cable along walls, clip or trunk it, and never leave a run across a walkway.
Drilling into hidden cables or pipes, and dust in your eyes.
Check walls before drilling and wear safety glasses.
Mains voltage can give a fatal shock and cause burns.
Never open powered kit. Isolate and prove dead with a voltage tester before touching terminals.
What goes wrong if it's done badly
Devices past the PoE budget get no power and show as unpowered. Add a second switch or use sockets.
It powers up but has no uplink, so phones connect to Wi-Fi with no internet.
No link. The Work check shows the device as not connected and the job can't be completed.
'All parts' checks need every item. The check lists what's missing and the job stays open.
Assessment
Network support
Network fault finding & support
Find out why a customer's internet is slow or down and put it right. Speed issues are signed off with a speed test that reaches 70% of the package.
Overview
Most 'no internet' calls are one of four things: the ONT has no light (fibre fault), the line is suspended or unpaid, the router is unplugged or misconfigured, or Wi-Fi coverage is poor. Work from the outside in: the line on OPS Hub, then the ONT, the router, and the Wi-Fi. A speed job is finished when an OPS Work speed test at the property reaches at least 70% of the customer's package.
The equipment — and what it does
Shows the line state (up, degraded or down), billing, IP addresses and router settings.
OPS Hub → OPS Network ISP → the line, or OPS Work → 'Line at this address'.
Measures download, upload and ping at the property against the package speed.
OPS Work → 'Line at this address' → Run a speed test, while standing inside.
Light and service state of the fibre terminal.
[E] at the ONT.
Tools & protective equipment
Configures routers, NVRs and servers, runs speed tests and opens OPS Hub.
Measures how much light arrives down a fibre, and where along it a break or bad splice is.
Fits RJ45 plugs onto CAT6 and proves all eight cores are connected in the right order.
Makes you visible to traffic and protects your head from falling objects and low beams.
Step by step
- Check the lineIn OPS Work → 'Line at this address' (or on OPS Hub), check the line state, billing and any outage in the area.
- Check the ONT[E] at the ONT. If it's dark it's a fibre fault — raise it. If it's lit but has no service, the line needs provisioning.
- Check the router and cablingMake sure the router is powered and the ONT → router cable is terminated at both ends. Re-crimp anything loose.
- Check Wi-Fi coverageWeak signal in part of the building needs another access point (raise a Wi-Fi installation job).
- Run the speed testStand inside and run the speed test. It needs at least 70% of the package for a speed job.
- Close it offPress Check on the job. Tell the customer what was wrong.
Health & safety — hazards and controls
Mains voltage can give a fatal shock and cause burns.
Never open powered kit. Isolate and prove dead with a voltage tester before touching terminals.
Router settings, passwords and camera footage are private.
Only change what the job needs. Never share Wi-Fi passwords or footage, and log out of customer systems when you finish.
Customers and staff trip over loose cable during the job.
Route cable along walls, clip or trunk it, and never leave a run across a walkway.
What goes wrong if it's done badly
It doesn't count — the test has to be near the line's address.
The speed check fails. Fix the cause (bad cable, too many devices, router placement) and test again.
You can't fix it on site. The outage is the network team's job, and you lose time and the SLA.
The ONT is cut off on purpose. Nothing works until the customer pays; it isn't a fault.
Assessment
Fibre splicing & testing · certificate required
New fibre broadband installation
Connect a new OPS Network customer: fibre to the property, a lit ONT and a router. When you finish, the line goes live and is billed automatically.
Overview
A new line runs from the street cabinet through the distribution point (CBT) on the pole, down a drop cable to the house, and into an ONT on the wall. When the ONT has light and the job is completed, OPS Network activates the line: it links the ONT, assigns public IP addresses, pushes the router settings and takes the first bill. If any link in that chain is missing, the customer gets nothing.
The equipment — and what it does
The box on the pole where customer drops are spliced to the network fibre.
Fitted from the pole menu (G while climbing) or /towers → OPS Openline.
Carries light from the CBT to the house.
Run fibre from the CBT to the house with the fibre cabling tools.
Turns light into Ethernet. 'Online' means light plus service.
Placed inside on a wall from /towers, then terminated with the drop.
Shares the connection around the home.
Placed and cabled to the ONT LAN port with CAT6.
Tools & protective equipment
Reaches walls, ceilings and pole steps. Place it at a 1-in-4 angle on firm ground.
Melts two cleaned and cleaved fibres together into one low-loss joint.
Measures how much light arrives down a fibre, and where along it a break or bad splice is.
Drills walls for cable entry and fixes brackets, cameras and boxes with the right plugs and screws.
Fits RJ45 plugs onto CAT6 and proves all eight cores are connected in the right order.
Makes you visible to traffic and protects your head from falling objects and low beams.
Clipped to a pole or anchor point, it stops a fall when you work above 2 m.
Protect your eyes from fibre shards, drilling dust and laser light.
Step by step
- Set out the sitePut out cones at the pole and wear your hi-vis.
- Climb and connect at the CBTClimb the pole with the ladder, clip on, and fit or use the CBT. Splice the drop to a spare fibre.
- Run the drop to the houseRun the drop cable from the CBT to the house wall and through to the ONT position.
- Fit and terminate the ONTPlace the ONT inside and terminate the drop into it. Check it lights up with [E].
- Fit the routerPlace the router and connect it to the ONT with CAT6.
- Complete the jobPress Check: the ONT must be online. Completing the job activates the line automatically.
Health & safety — hazards and controls
A fall from a ladder or pole can cause serious injury.
Use a ladder at a 1-in-4 angle on firm ground with three points of contact. Above 2 m on a pole, clip on your harness.
Traffic and pedestrians around open chambers, cabinets and poles.
Wear hi-vis and set out cones and barriers before you start. Never leave a chamber open and unattended.
Fibre carries invisible laser light that can damage your eyes.
Never look into a fibre end or connector. Use the light meter.
Cleaved glass splinters get into skin and eyes.
Wear safety glasses and bin offcuts in the shard pot.
What goes wrong if it's done badly
The ONT stays dark. The check 'ONT online' fails and the line can't be activated.
It doesn't count for the check — fit a fresh one after accepting.
The line goes live, but the customer has no Wi-Fi and calls back with a fault (a new job, possibly an SLA breach).
With safety incidents on, you can fall and get hurt. The job is logged with the safety briefing skipped.
Assessment
Network configuration
Router & network configuration
Change the customer's router settings remotely: firewall, port forwards, VLANs, VPN, DNS, DHCP and Wi-Fi. The check confirms the setting changed after you accepted the job.
Overview
OPS Network keeps every customer's router configuration on OPS Hub. Changes are pushed to the router in game within a minute, and Wi-Fi settings change the real router's network. Port forwards decide whether a self-hosted website works: forward 80 and 443 to the web server or visitors get 'connection refused'. A configuration job is checked by looking at the line's settings, which must have been changed after you accepted the job.
The equipment — and what it does
LAN, DHCP and reservations, DNS, Wi-Fi, guest Wi-Fi, VLANs, firewall rules, port forwards and VPN.
OPS Hub → OPS Network ISP → the customer's line → Router settings → Save.
Sends traffic arriving on an outside port to a device inside (e.g. 443 → the web server).
Router settings → Port forwards → + Add.
Splits one network into isolated parts (e.g. guests and CCTV away from staff).
Router settings → VLANs → + Add, tick 'isolated'.
Tools & protective equipment
Configures routers, NVRs and servers, runs speed tests and opens OPS Hub.
Step by step
- Read the requestOpen the job in OPS Work and read exactly what the customer wants.
- Open the lineOn OPS Hub, open OPS Network ISP → the customer's line → Router settings.
- Make the changeAdd the firewall rule, forward, VLAN, VPN, DNS, DHCP reservation or Wi-Fi password the job asks for.
- Save and waitSave. The router picks the change up in game within a minute.
- CheckPress Check on the job — it reads the saved settings and confirms the change.
Health & safety — hazards and controls
Router settings, passwords and camera footage are private.
Only change what the job needs. Never share Wi-Fi passwords or footage, and log out of customer systems when you finish.
A wrong firewall rule or Wi-Fi change cuts the customer off.
Change only what was asked, note the old value, and test afterwards.
What goes wrong if it's done badly
The check needs a change after acceptance. Make the change again, or tweak and save.
Visitors get 'connection refused' and the customer's self-hosted site stays down.
The Wi-Fi job fails: it needs a password set.
Everything inside is exposed. It's a serious security mistake that the customer can complain about.
Assessment
Certificates
| Certificate | Valid for | Needed for |
|---|---|---|
| Network installation | 60 days | Router installation, Switch installation, Wi-Fi installation, PoE installation, CAT6 installation, Business network installation |
Stock & suppliers
Parts this company keeps in stock. Jobs use them up; managers reorder from suppliers with purchase orders, and stock below its minimum raises an alert.
| Part | Unit | Cost | Reorder below | Supplier |
|---|---|---|---|---|
| OPS Gateway router rtr-gw | each | $180 | 3 | Meridian Networks 2 h delivery · 30 days |
| PoE switch 8-port sw-poe8 | each | $95 | 3 | Meridian Networks 2 h delivery · 30 days |
| Wi-Fi 6 access point ap-wifi6 | each | $110 | 4 | Meridian Networks 2 h delivery · 30 days |
| Fibre ONT ont | each | $60 | 4 | LS Cable & Wire 1 h delivery · On account |
| CAT6 cable cat6 | m | $1 | 150 | LS Cable & Wire 1 h delivery · On account |
| RJ45 connectors rj45 | each | $0 | 50 | LS Cable & Wire 1 h delivery · On account |
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