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Job directory
Every job across every company: who it's for, what the customer pays, what the engineer earns, the certificate needed, the parts used and how the server checks the work. Open a job for the detail, or go to its company for the full training.
Fit and set up a new router / gateway for the customer.
Customer pays $750; the engineer is paid $350 wages when it's signed off. The rest goes to the company.
Network installation required to accept this job.
Raised automatically for customers around the city, and by customers on the phone.
1 × OPS Gateway Pro, OPS Gateway Mini, OPS EdgeLink E5, OPS EdgeLink E7, OPS HomeRouter AX4 or OPS Mesh M1 must be placed and powered within 40 m of the job, after the job was accepted.
Training: Router installation & replacement — the full step by step, tools, PPE and hazards for this job.
Customer's router has failed — fit a replacement gateway.
Customer pays $600; the engineer is paid $300 wages when it's signed off. The rest goes to the company.
Not required — the Network installation course covers it.
Raised automatically for customers around the city, and by customers on the phone. Covered by a warranty after completion.
1 × OPS Gateway Pro, OPS Gateway Mini, OPS EdgeLink E5, OPS EdgeLink E7, OPS HomeRouter AX4 or OPS Mesh M1 must be placed and powered within 40 m of the job, after the job was accepted.
Training: Router installation & replacement — the full step by step, tools, PPE and hazards for this job.
Install a managed PoE switch in the comms cupboard.
Customer pays $650; the engineer is paid $300 wages when it's signed off. The rest goes to the company.
Network installation required to accept this job.
Raised automatically for customers around the city, and by customers on the phone.
1 × OPS Switch 8 PoE must be placed and powered within 40 m of the job, after the job was accepted.
Training: LAN, Wi-Fi & PoE installation — the full step by step, tools, PPE and hazards for this job.
Install two access points for full Wi-Fi coverage.
Customer pays $950; the engineer is paid $450 wages when it's signed off. The rest goes to the company.
Network installation required to accept this job.
Raised automatically for customers around the city, and by customers on the phone.
2 × OPS Halo access point, OPS Halo access point, OPS Beam access point, OPS Beam access point or OPS Mesh M1 must be placed and powered within 50 m of the job, after the job was accepted.
Training: LAN, Wi-Fi & PoE installation — the full step by step, tools, PPE and hazards for this job.
Power ceiling access points over PoE from a PoE switch.
Customer pays $900; the engineer is paid $450 wages when it's signed off. The rest goes to the company.
Network installation required to accept this job.
Raised automatically for customers around the city, and by customers on the phone.
1 × OPS Halo access point, OPS Halo access point, OPS Beam access point or OPS Beam access point must be placed within 50 m of the job, after the job was accepted.
Training: LAN, Wi-Fi & PoE installation — the full step by step, tools, PPE and hazards for this job.
Run and terminate CAT6 to new outlets (at least 20 m).
Customer pays $600; the engineer is paid $300 wages when it's signed off. The rest goes to the company.
Network installation required to accept this job.
Raised automatically for customers around the city, and by customers on the phone.
At least 20 m of new cable must be laid within 50 m of the job.
Training: LAN, Wi-Fi & PoE installation — the full step by step, tools, PPE and hazards for this job.
Gateway, PoE switch and two access points, all cabled.
Customer pays $2,600; the engineer is paid $1,100 wages when it's signed off. The rest goes to the company.
Network installation required to accept this job.
Raised automatically for customers around the city, and by customers on the phone.
Every part must be in place: 1 × Gateway; 1 × PoE switch; 2 × Access points; 1 × CAT6.
Training: LAN, Wi-Fi & PoE installation — the full step by step, tools, PPE and hazards for this job.
Customer reports slow internet — attend, find the cause and prove it with a speed test of at least 70 % of their package.
Customer pays nothing (fault, emergency or covered work); the engineer is paid $200 wages when it's signed off. The rest goes to the company.
Not required — the Network support course covers it.
Raised by a customer, a fault or staff for a specific site. Covered by a warranty after completion.
A speed test at the property must reach 70% of the customer's plan.
Training: Network fault finding & support — the full step by step, tools, PPE and hazards for this job.
Intermittent drop-outs on site — find and fix the fault.
Customer pays $250; the engineer is paid $300 wages when it's signed off. The rest goes to the company.
Not required — the Network support course covers it.
Raised automatically for customers around the city, and by customers on the phone. Covered by a warranty after completion.
Fault finding on the customer network: the engineer works on site within 30 m of the job for 60 seconds.
Training: Network fault finding & support — the full step by step, tools, PPE and hazards for this job.
Customer has no internet — emergency callout.
Customer pays nothing (fault, emergency or covered work); the engineer is paid $400 wages when it's signed off. The rest goes to the company.
Not required — the Network support course covers it.
Raised by a customer, a fault or staff for a specific site. Emergency: tight SLA, top of the board. Covered by a warranty after completion.
Restoring the service: the engineer works on site within 30 m of the job for 50 seconds.
Training: Network fault finding & support — the full step by step, tools, PPE and hazards for this job.
Connect a new customer: ONT online with live service.
Customer pays $1,800; the engineer is paid $900 wages when it's signed off. The rest goes to the company.
Fibre splicing & testing required to accept this job.
Raised automatically for customers around the city, and by customers on the phone.
The customer's ONT must be online with live fibre and an active service.
Training: New fibre broadband installation — the full step by step, tools, PPE and hazards for this job.
Add the firewall rules the customer needs (OPS Hub → their line → Router settings).
Customer pays $300; the engineer is paid $250 wages when it's signed off. The rest goes to the company.
Not required — the Network configuration course covers it.
Raised by a customer, a fault or staff for a specific site.
The firewall setting on the customer's router must really have been changed after the job was accepted.
Training: Router & network configuration — the full step by step, tools, PPE and hazards for this job.
Forward the ports for the customer’s server / CCTV.
Customer pays $150; the engineer is paid $180 wages when it's signed off. The rest goes to the company.
Not required — the Network configuration course covers it.
Raised by a customer, a fault or staff for a specific site.
The forwards setting on the customer's router must really have been changed after the job was accepted.
Training: Router & network configuration — the full step by step, tools, PPE and hazards for this job.
Split staff and guest networks into VLANs.
Customer pays $350; the engineer is paid $300 wages when it's signed off. The rest goes to the company.
Not required — the Network configuration course covers it.
Raised by a customer, a fault or staff for a specific site.
The vlans setting on the customer's router must really have been changed after the job was accepted.
Training: Router & network configuration — the full step by step, tools, PPE and hazards for this job.
Set up a site-to-site or remote-access VPN.
Customer pays $450; the engineer is paid $350 wages when it's signed off. The rest goes to the company.
Not required — the Network configuration course covers it.
Raised by a customer, a fault or staff for a specific site.
The vpn setting on the customer's router must really have been changed after the job was accepted.
Training: Router & network configuration — the full step by step, tools, PPE and hazards for this job.
Point the customer’s network at the right DNS servers.
Customer pays $120; the engineer is paid $150 wages when it's signed off. The rest goes to the company.
Not required — the Network configuration course covers it.
Raised by a customer, a fault or staff for a specific site.
The dns setting on the customer's router must really have been changed after the job was accepted.
Training: Router & network configuration — the full step by step, tools, PPE and hazards for this job.
Reserve fixed LAN addresses for the customer’s devices.
Customer pays $150; the engineer is paid $180 wages when it's signed off. The rest goes to the company.
Not required — the Network configuration course covers it.
Raised by a customer, a fault or staff for a specific site.
The dhcp setting on the customer's router must really have been changed after the job was accepted.
Training: Router & network configuration — the full step by step, tools, PPE and hazards for this job.
Set a strong Wi-Fi password (applied to the router).
Customer pays $90; the engineer is paid $120 wages when it's signed off. The rest goes to the company.
Not required — the Network configuration course covers it.
Raised by a customer, a fault or staff for a specific site.
The wifi setting on the customer's router must really have been changed after the job was accepted.
Training: Router & network configuration — the full step by step, tools, PPE and hazards for this job.
Lay and splice new fibre (at least 40 m) to serve the site.
Customer pays $1,400; the engineer is paid $650 wages when it's signed off. The rest goes to the company.
Fibre splicing & testing required to accept this job.
Raised automatically for customers around the city, and by customers on the phone.
At least 40 m of new fibre must be laid within 80 m of the job.
Training: Fibre network build — the full step by step, tools, PPE and hazards for this job.
Install a new street cabinet to serve the area.
Customer pays $1,600; the engineer is paid $700 wages when it's signed off. The rest goes to the company.
Fibre splicing & testing required to accept this job.
Raised automatically for customers around the city, and by customers on the phone.
1 × street cabinet (PCP), street cabinet (FTTC), 3-door street cabinet or 3-door street cabinet (open) must be placed within 60 m of the job, after the job was accepted.
Training: Fibre network build — the full step by step, tools, PPE and hazards for this job.
Fit a CBT on a pole near the site.
Customer pays $850; the engineer is paid $400 wages when it's signed off. The rest goes to the company.
Fibre splicing & testing required to accept this job.
Raised automatically for customers around the city, and by customers on the phone.
1 × CBT / FDT (12 port), CBT / FDT (4 port), CBT / FDT (8 port) or underground closure must be placed within 80 m of the job, after the job was accepted.
Training: Fibre network build — the full step by step, tools, PPE and hazards for this job.
OTDR and power-meter test the fibre serving the site.
Customer pays $300; the engineer is paid $250 wages when it's signed off. The rest goes to the company.
Not required — the Fibre splicing & testing course covers it.
Raised automatically for customers around the city, and by customers on the phone.
Testing the fibre (OTDR, light levels): the engineer works on site within 40 m of the job for 45 seconds.
Training: Fibre testing & repair — the full step by step, tools, PPE and hazards for this job.
Damaged fibre — locate the break and re-splice.
Customer pays nothing (fault, emergency or covered work); the engineer is paid $500 wages when it's signed off. The rest goes to the company.
Fibre splicing & testing required to accept this job.
Raised automatically for customers around the city, and by customers on the phone. Emergency: tight SLA, top of the board. Covered by a warranty after completion.
Locating the break and re-splicing: the engineer works on site within 40 m of the job for 70 seconds.
Training: Fibre testing & repair — the full step by step, tools, PPE and hazards for this job.
Fit four IP cameras, cabled and live on a recorder.
Customer pays $1,600; the engineer is paid $700 wages when it's signed off. The rest goes to the company.
CCTV installer required to accept this job.
Raised automatically for customers around the city, and by customers on the phone.
4 cameras must be online on a recorder within 50 m of the job.
Training: CCTV camera installation — the full step by step, tools, PPE and hazards for this job.
Fit a network video recorder, powered, with at least one camera recording.
Customer pays $900; the engineer is paid $400 wages when it's signed off. The rest goes to the company.
CCTV installer required to accept this job.
Raised automatically for customers around the city, and by customers on the phone.
The NVR must be powered and recording at least one camera.
Training: CCTV recorders, recording & remote viewing — the full step by step, tools, PPE and hazards for this job.
Fit a DVR with an analogue camera recording.
Customer pays $750; the engineer is paid $350 wages when it's signed off. The rest goes to the company.
CCTV installer required to accept this job.
Raised automatically for customers around the city, and by customers on the phone.
The DVR must be powered and recording at least one camera.
Training: CCTV recorders, recording & remote viewing — the full step by step, tools, PPE and hazards for this job.
Fit a pan-tilt-zoom speed dome on PoE+.
Customer pays $1,100; the engineer is paid $450 wages when it's signed off. The rest goes to the company.
CCTV installer required to accept this job.
Raised automatically for customers around the city, and by customers on the phone.
1 camera (PTZ camera) must be online on a recorder within 50 m of the job.
Training: CCTV camera installation — the full step by step, tools, PPE and hazards for this job.
Fit an ANPR / LPR camera covering the road or car park.
Customer pays $1,400; the engineer is paid $500 wages when it's signed off. The rest goes to the company.
CCTV installer required to accept this job.
Raised automatically for customers around the city, and by customers on the phone.
1 camera (ANPR camera) must be online on a recorder within 60 m of the job.
Training: CCTV camera installation — the full step by step, tools, PPE and hazards for this job.
Fit a thermal bi-spectrum camera on the perimeter.
Customer pays $1,500; the engineer is paid $500 wages when it's signed off. The rest goes to the company.
CCTV installer required to accept this job.
Raised automatically for customers around the city, and by customers on the phone.
1 camera (thermal camera) must be online on a recorder within 60 m of the job.
Training: CCTV camera installation — the full step by step, tools, PPE and hazards for this job.
Fit a video doorbell on the customer's Wi-Fi, recording.
Customer pays $350; the engineer is paid $180 wages when it's signed off. The rest goes to the company.
Not required — the CCTV installer course covers it.
Raised automatically for customers around the city, and by customers on the phone.
1 camera (video doorbell) must be online on a recorder within 40 m of the job.
Training: CCTV camera installation — the full step by step, tools, PPE and hazards for this job.
Get two cameras powered over PoE (NVR ports or a PoE switch).
Customer pays $700; the engineer is paid $350 wages when it's signed off. The rest goes to the company.
CCTV installer required to accept this job.
Raised automatically for customers around the city, and by customers on the phone.
2 cameras must be online on a recorder within 50 m of the job.
Training: CCTV camera installation — the full step by step, tools, PPE and hazards for this job.
Get the NVR online and turn on remote viewing for the customer's phone.
Customer pays $300; the engineer is paid $250 wages when it's signed off. The rest goes to the company.
Not required — the CCTV installer course covers it.
Raised by a customer, a fault or staff for a specific site.
The recorder must be online with remote viewing switched on.
Training: CCTV recorders, recording & remote viewing — the full step by step, tools, PPE and hazards for this job.
Set up the recorder (name, recording mode, retention) — recording.
Customer pays $250; the engineer is paid $200 wages when it's signed off. The rest goes to the company.
Not required — the CCTV installer course covers it.
Raised by a customer, a fault or staff for a specific site.
The recorder must be set up and recording.
Training: CCTV recorders, recording & remote viewing — the full step by step, tools, PPE and hazards for this job.
Run and terminate new CAT6 to the cameras (25 m).
Customer pays $450; the engineer is paid $300 wages when it's signed off. The rest goes to the company.
Not required — the CCTV installer course covers it.
Raised automatically for customers around the city, and by customers on the phone. Covered by a warranty after completion.
At least 25 m of new cable must be laid within 50 m of the job.
Training: CCTV maintenance, faults & removal — the full step by step, tools, PPE and hazards for this job.
Clean lenses, check focus, recording and storage.
Customer pays $300; the engineer is paid $250 wages when it's signed off. The rest goes to the company.
Not required — the CCTV installer course covers it.
Raised automatically for customers around the city, and by customers on the phone. Covered by a warranty after completion.
Cleaning lenses and checking every camera: the engineer works on site within 40 m of the job for 60 seconds.
Training: CCTV maintenance, faults & removal — the full step by step, tools, PPE and hazards for this job.
A camera has gone down — find the fault and fix it (every camera on site working).
Customer pays nothing (fault, emergency or covered work); the engineer is paid $350 wages when it's signed off. The rest goes to the company.
Not required — the CCTV installer course covers it.
Raised by a customer, a fault or staff for a specific site. Covered by a warranty after completion.
Every camera on site must be working again.
Training: CCTV maintenance, faults & removal — the full step by step, tools, PPE and hazards for this job.
Replace old analogue cameras with two new IP cameras on PoE.
Customer pays $1,300; the engineer is paid $550 wages when it's signed off. The rest goes to the company.
CCTV installer required to accept this job.
Raised automatically for customers around the city, and by customers on the phone.
2 cameras must be online on a recorder within 50 m of the job.
Training: CCTV camera installation — the full step by step, tools, PPE and hazards for this job.
Take every camera off the building.
Customer pays $300; the engineer is paid $250 wages when it's signed off. The rest goes to the company.
Not required — the CCTV installer course covers it.
Raised by a customer, a fault or staff for a specific site.
Every camera must be removed from the building.
Training: CCTV maintenance, faults & removal — the full step by step, tools, PPE and hazards for this job.
Fit an access-control reader with camera at the door.
Customer pays $650; the engineer is paid $300 wages when it's signed off. The rest goes to the company.
CCTV installer required to accept this job.
Raised automatically for customers around the city, and by customers on the phone.
1 × Cctv Reader must be placed within 40 m of the job, after the job was accepted.
Training: CCTV camera installation — the full step by step, tools, PPE and hazards for this job.
New copper line with dial tone at the master socket.
Customer pays $900; the engineer is paid $450 wages when it's signed off. The rest goes to the company.
Not required — the Copper line installation course covers it.
Raised automatically for customers around the city, and by customers on the phone.
The phone line must have dial tone at the master socket.
Training: Telephone lines (copper) — the full step by step, tools, PPE and hazards for this job.
Customer has no dial tone — test and repair.
Customer pays nothing (fault, emergency or covered work); the engineer is paid $250 wages when it's signed off. The rest goes to the company.
Not required — the Copper line installation course covers it.
Raised automatically for customers around the city, and by customers on the phone. Covered by a warranty after completion.
Line testing and repair: the engineer works on site within 30 m of the job for 45 seconds.
Training: Telephone lines (copper) — the full step by step, tools, PPE and hazards for this job.
Install a laptop workstation, cabled to the network.
Customer pays $700; the engineer is paid $300 wages when it's signed off. The rest goes to the company.
Not required — the IT support course covers it.
Raised automatically for customers around the city, and by customers on the phone.
1 × Laptop must be placed within 40 m of the job, after the job was accepted.
Training: IT installation & support — the full step by step, tools, PPE and hazards for this job.
On-site IT support for the customer's staff.
Customer pays $250; the engineer is paid $220 wages when it's signed off. The rest goes to the company.
Not required — the IT support course covers it.
Raised automatically for customers around the city, and by customers on the phone. Covered by a warranty after completion.
Fixing the customer's IT: the engineer works on site within 30 m of the job for 50 seconds.
Training: IT installation & support — the full step by step, tools, PPE and hazards for this job.
Make the DNS change the customer asked for (see the ticket).
Customer pays $40; the engineer is paid $80 wages when it's signed off. The rest goes to the company.
Not required — the Web developer course covers it.
Raised by a customer, a fault or staff for a specific site.
The requested DNS change must be live.
Training: Domains & DNS — the full step by step, tools, PPE and hazards for this job.
Design, build and publish the customer's website on their domain.
Customer pays $600; the engineer is paid $380 wages when it's signed off. The rest goes to the company.
Not required — the Web developer course covers it.
Raised by a customer, a fault or staff for a specific site.
The website must be published with at least 4 content blocks.
Training: Websites, SSL & business email — the full step by step, tools, PPE and hazards for this job.
Issue and install a certificate so the customer's site shows the padlock.
Customer pays $80; the engineer is paid $120 wages when it's signed off. The rest goes to the company.
Not required — the Web developer course covers it.
Raised by a customer, a fault or staff for a specific site.
The site must have a valid SSL certificate (padlock).
Training: Websites, SSL & business email — the full step by step, tools, PPE and hazards for this job.
Create the customer's mailboxes and point their domain's mail (MX) at OPS Web.
Customer pays $60; the engineer is paid $110 wages when it's signed off. The rest goes to the company.
Not required — the Web developer course covers it.
Raised by a customer, a fault or staff for a specific site.
Mailboxes must exist and the domain's mail (MX) must point at OPS Web.
Training: Websites, SSL & business email — the full step by step, tools, PPE and hazards for this job.
A server in the data hall has failed — replace the part ([E] on the rack).
Customer pays nothing (fault, emergency or covered work); the engineer is paid $260 wages when it's signed off. The rest goes to the company.
Data centre operations required to accept this job.
Raised by a customer, a fault or staff for a specific site.
The failed server must be repaired and running.
Training: Data centre operations — the full step by step, tools, PPE and hazards for this job.
The hall is too hot — add or repair cooling until it's below the warning temperature.
Customer pays nothing (fault, emergency or covered work); the engineer is paid $320 wages when it's signed off. The rest goes to the company.
Data centre operations required to accept this job.
Raised by a customer, a fault or staff for a specific site. Emergency: tight SLA, top of the board.
The hall must be back below the warning temperature.
Training: Data centre operations — the full step by step, tools, PPE and hazards for this job.
The racks are running on UPS battery — restore mains (socket / generator) before it runs out.
Customer pays nothing (fault, emergency or covered work); the engineer is paid $320 wages when it's signed off. The rest goes to the company.
Data centre operations required to accept this job.
Raised by a customer, a fault or staff for a specific site. Emergency: tight SLA, top of the board.
The hall must be back on mains power.
Training: Data centre operations — the full step by step, tools, PPE and hazards for this job.
A rack has lost its network — check its ToR switch and the CAT6 uplink to the router.
Customer pays nothing (fault, emergency or covered work); the engineer is paid $260 wages when it's signed off. The rest goes to the company.
Data centre operations required to accept this job.
Raised by a customer, a fault or staff for a specific site.
The rack must be back online through its switch and uplink.
Training: Data centre operations — the full step by step, tools, PPE and hazards for this job.
OPS Cloud is running out of room — install and bring online more compute servers set to the cloud role.
Customer pays nothing (fault, emergency or covered work); the engineer is paid $420 wages when it's signed off. The rest goes to the company.
Data centre operations required to accept this job.
Raised by a customer, a fault or staff for a specific site.
2 new compute servers must be installed and running for OPS Cloud.
Training: Data centre operations — the full step by step, tools, PPE and hazards for this job.
Set up the customer's OPS Cloud server: running, ports 80/443 open, their website hosted on it.
Customer pays $150; the engineer is paid $180 wages when it's signed off. The rest goes to the company.
Not required — the Cloud operations course covers it.
Raised by a customer, a fault or staff for a specific site.
The cloud server must be running with ports 80/443 open and the site hosted on it.
Training: Cloud servers & website migration — the full step by step, tools, PPE and hazards for this job.
Move the customer's website from shared hosting to their OPS Cloud server — no downtime.
Customer pays $250; the engineer is paid $240 wages when it's signed off. The rest goes to the company.
Not required — the Cloud operations course covers it.
Raised by a customer, a fault or staff for a specific site.
The site must be served from the cloud server with no downtime.
Training: Cloud servers & website migration — the full step by step, tools, PPE and hazards for this job.
Survey OPS Mobile signal around the site.
Customer pays nothing (fault, emergency or covered work); the engineer is paid $180 wages when it's signed off. The rest goes to the company.
Not required — the Radio survey course covers it.
Raised automatically for customers around the city, and by customers on the phone.
Surveying signal strength: the engineer works on site within 50 m of the job for 40 seconds.
Training: Mobile coverage survey — the full step by step, tools, PPE and hazards for this job.
Fit an OPS Track unit to the customer's vehicle.
Customer pays $650; the engineer is paid $300 wages when it's signed off. The rest goes to the company.
Vehicle tracker fitting required to accept this job.
Raised automatically for customers around the city, and by customers on the phone.
A tracker must be fitted in the customer's vehicle and reporting.
Training: Vehicle tracker fitting — the full step by step, tools, PPE and hazards for this job.
Service the pumps and check the tank gauge.
Customer pays $300; the engineer is paid $250 wages when it's signed off. The rest goes to the company.
Not required — the Fuel station service course covers it.
Raised automatically for customers around the city, and by customers on the phone.
Servicing the dispensers: the engineer works on site within 40 m of the job for 50 seconds.
Training: Fuel station service — the full step by step, tools, PPE and hazards for this job.
Connect the property: live consumer unit on site.
Customer pays $1,500; the engineer is paid $700 wages when it's signed off. The rest goes to the company.
Electrical installation (Part P) required to accept this job.
Raised automatically for customers around the city, and by customers on the phone.
A consumer unit must be live on site — really powered from the grid.
Training: Electrical supply & EV charging — the full step by step, tools, PPE and hazards for this job.
Fit a wallbox or charging post, live and working.
Customer pays $1,100; the engineer is paid $450 wages when it's signed off. The rest goes to the company.
Electrical installation (Part P) required to accept this job.
Raised automatically for customers around the city, and by customers on the phone.
A EV wallbox or EV charging post must be live on site — really powered from the grid.
Training: Electrical supply & EV charging — the full step by step, tools, PPE and hazards for this job.
Panels, inverter and battery — generating.
Customer pays $2,400; the engineer is paid $900 wages when it's signed off. The rest goes to the company.
Electrical installation (Part P) required to accept this job.
Raised automatically for customers around the city, and by customers on the phone.
1 × Solar Inverter must be placed within 50 m of the job, after the job was accepted.
Training: Solar PV installation — the full step by step, tools, PPE and hazards for this job.
New customer: run the drop, fit the ONT, check optical power, register the ONT and bring the service up — ONT online with live service.
Customer pays $1,500; the engineer is paid $800 wages when it's signed off. The rest goes to the company.
US FTTH installer required to accept this job.
Raised automatically for customers around the city, and by customers on the phone. Covered by a warranty after completion.
The customer's ONT must be online with live fibre and an active service.
Training: US fiber install & activation — the full step by step, tools, PPE and hazards for this job.
Fit and power the customer’s Wi-Fi gateway / router on the ONT’s Ethernet port.
Customer pays $300; the engineer is paid $200 wages when it's signed off. The rest goes to the company.
Not required — the US FTTH installer course covers it.
Raised automatically for customers around the city, and by customers on the phone. Covered by a warranty after completion.
1 × OPS Gateway Pro, OPS Gateway Mini, OPS EdgeLink E5, OPS EdgeLink E7, OPS HomeRouter AX4 or OPS Mesh M1 must be placed and powered within 40 m of the job, after the job was accepted.
Training: US fiber install & activation — the full step by step, tools, PPE and hazards for this job.
The customer’s ONT has failed — fit a new one, register its serial and get it back online.
Customer pays nothing (fault, emergency or covered work); the engineer is paid $300 wages when it's signed off. The rest goes to the company.
US FTTH installer required to accept this job.
Raised by a customer, a fault or staff for a specific site.
The customer's ONT must be online with live fibre and an active service.
Training: US fiber install & activation — the full step by step, tools, PPE and hazards for this job.
Run the drop fiber from the FDT on the pole to the house and terminate it at the NID / drop box.
Customer pays $600; the engineer is paid $320 wages when it's signed off. The rest goes to the company.
US FTTH installer required to accept this job.
Raised automatically for customers around the city, and by customers on the phone. Covered by a warranty after completion.
Every part must be in place: 1 × Drop fiber; 1 × NID / drop box.
Training: US fiber install & activation — the full step by step, tools, PPE and hazards for this job.
Place a handhole at the property line and run the drop fiber underground through conduit to the house.
Customer pays $800; the engineer is paid $400 wages when it's signed off. The rest goes to the company.
US FTTH installer required to accept this job.
Raised automatically for customers around the city, and by customers on the phone. Covered by a warranty after completion.
Every part must be in place: 1 × Handhole; 1 × Drop fiber.
Training: US fiber install & activation — the full step by step, tools, PPE and hazards for this job.
Business service: ONT on the wall, a gateway powered and patched, and CAT6 to the customer’s rack.
Customer pays $2,200; the engineer is paid $1,000 wages when it's signed off. The rest goes to the company.
US FTTH installer required to accept this job.
Raised automatically for customers around the city, and by customers on the phone. Covered by a warranty after completion.
Every part must be in place: 1 × ONT; 1 × Gateway; 1 × CAT6.
Training: US fiber install & activation — the full step by step, tools, PPE and hazards for this job.
Customer has no internet: check the ONT lights, measure optical power, inspect and clean connectors, test the drop and fix the fault.
Customer pays nothing (fault, emergency or covered work); the engineer is paid $350 wages when it's signed off. The rest goes to the company.
Not required — the US FTTH installer course covers it.
Raised by a customer, a fault or staff for a specific site.
ONT, optical power and drop testing: the engineer works on site within 30 m of the job for 75 seconds.
Training: US fiber repair & trouble tickets — the full step by step, tools, PPE and hazards for this job.
Customer reports slow internet: check the gateway, Wi-Fi placement and wiring, then prove it with a speed test of at least 80% of the plan.
Customer pays nothing (fault, emergency or covered work); the engineer is paid $220 wages when it's signed off. The rest goes to the company.
Not required — the US FTTH installer course covers it.
Raised by a customer, a fault or staff for a specific site.
A speed test at the property must reach 80% of the customer's plan.
Training: US fiber repair & trouble tickets — the full step by step, tools, PPE and hazards for this job.
Set a new FDH cabinet to serve the neighbourhood: feeder in, splitters fitted, distribution out.
Customer pays $2,400; the engineer is paid $1,000 wages when it's signed off. The rest goes to the company.
US outside plant & splicing required to accept this job.
Raised automatically for customers around the city, and by customers on the phone. Covered by a warranty after completion.
1 × street cabinet (PCP), street cabinet (FTTC), 3-door street cabinet or 3-door street cabinet (open) must be placed within 80 m of the job, after the job was accepted.
Training: US outside plant construction & splicing — the full step by step, tools, PPE and hazards for this job.
Fit an FDT on a pole near the site so homes can be dropped from it.
Customer pays $900; the engineer is paid $420 wages when it's signed off. The rest goes to the company.
US outside plant & splicing required to accept this job.
Raised automatically for customers around the city, and by customers on the phone. Covered by a warranty after completion.
1 × CBT / FDT (12 port), CBT / FDT (4 port), CBT / FDT (8 port) or alt-net CBT must be placed within 80 m of the job, after the job was accepted.
Training: US outside plant construction & splicing — the full step by step, tools, PPE and hazards for this job.
Place messenger strand between poles and lash new fiber to it (at least 60 m of fiber along the route).
Customer pays $1,400; the engineer is paid $650 wages when it's signed off. The rest goes to the company.
US outside plant & splicing required to accept this job.
Raised automatically for customers around the city, and by customers on the phone. Covered by a warranty after completion.
At least 60 m of new fibre must be laid within 150 m of the job.
Training: US outside plant construction & splicing — the full step by step, tools, PPE and hazards for this job.
Place high-count feeder or distribution fiber from the hub along the route (at least 120 m).
Customer pays $2,000; the engineer is paid $900 wages when it's signed off. The rest goes to the company.
US outside plant & splicing required to accept this job.
Raised automatically for customers around the city, and by customers on the phone. Covered by a warranty after completion.
At least 120 m of new fibre must be laid within 200 m of the job.
Training: US outside plant construction & splicing — the full step by step, tools, PPE and hazards for this job.
Set a handhole or vault for underground plant at the site.
Customer pays $1,200; the engineer is paid $550 wages when it's signed off. The rest goes to the company.
US outside plant & splicing required to accept this job.
Raised automatically for customers around the city, and by customers on the phone. Covered by a warranty after completion.
1 × handhole / footway box, vault / chamber or manhole must be placed within 60 m of the job, after the job was accepted.
Training: US outside plant construction & splicing — the full step by step, tools, PPE and hazards for this job.
Fit a splice closure and fusion-splice the fiber into it (closure plus at least 20 m of new fiber).
Customer pays $1,100; the engineer is paid $520 wages when it's signed off. The rest goes to the company.
US outside plant & splicing required to accept this job.
Raised automatically for customers around the city, and by customers on the phone. Covered by a warranty after completion.
1 × splice closure, dome closure, underground closure or in-line closure must be placed within 80 m of the job, after the job was accepted.
Training: US outside plant construction & splicing — the full step by step, tools, PPE and hazards for this job.
Emergency: a fiber cut has taken customers down. OTDR to the break, fit a new closure at the break and re-splice every fiber.
Customer pays nothing (fault, emergency or covered work); the engineer is paid $600 wages when it's signed off. The rest goes to the company.
US outside plant & splicing required to accept this job.
Raised by a customer, a fault or staff for a specific site. Emergency: tight SLA, top of the board.
1 × splice closure, dome closure, underground closure or in-line closure must be placed within 150 m of the job, after the job was accepted.
Training: US fiber restoration & testing — the full step by step, tools, PPE and hazards for this job.
Test a new route end to end: OTDR trace for splices, connectors and loss, then power-meter readings at the far end.
Customer pays $400; the engineer is paid $300 wages when it's signed off. The rest goes to the company.
Not required — the US outside plant & splicing course covers it.
Raised automatically for customers around the city, and by customers on the phone. Covered by a warranty after completion.
OTDR and power-meter testing the route: the engineer works on site within 40 m of the job for 60 seconds.
Training: US fiber restoration & testing — the full step by step, tools, PPE and hazards for this job.
Install an OLT shelf in the central office and patch its PON ports to the ODF.
Customer pays $6,000; the engineer is paid $1,600 wages when it's signed off. The rest goes to the company.
US central office & NOC required to accept this job.
Raised by a customer, a fault or staff for a specific site. Covered by a warranty after completion.
Every part must be in place: 1 × OLT; 1 × ODF.
Training: US central office & core network — the full step by step, tools, PPE and hazards for this job.
Fit an optical distribution frame, terminate the outside-plant fiber and label every circuit.
Customer pays $1,800; the engineer is paid $700 wages when it's signed off. The rest goes to the company.
US central office & NOC required to accept this job.
Raised by a customer, a fault or staff for a specific site. Covered by a warranty after completion.
1 × ODF (optical distribution frame) must be placed within 60 m of the job, after the job was accepted.
Training: US central office & core network — the full step by step, tools, PPE and hazards for this job.
Install and power an aggregation router that collects traffic from the OLTs, with redundant uplinks.
Customer pays $4,000; the engineer is paid $1,300 wages when it's signed off. The rest goes to the company.
US central office & NOC required to accept this job.
Raised by a customer, a fault or staff for a specific site. Covered by a warranty after completion.
1 × core / edge router must be placed within 60 m of the job, after the job was accepted.
Training: US central office & core network — the full step by step, tools, PPE and hazards for this job.
Install the edge router that connects to transit, peering and internet exchanges (BGP).
Customer pays $4,500; the engineer is paid $1,400 wages when it's signed off. The rest goes to the company.
US central office & NOC required to accept this job.
Raised by a customer, a fault or staff for a specific site. Covered by a warranty after completion.
1 × core / edge router must be placed within 60 m of the job, after the job was accepted.
Training: US central office & core network — the full step by step, tools, PPE and hazards for this job.
Install the broadband network gateway that handles subscriber sessions, IP addresses and policies.
Customer pays $3,800; the engineer is paid $1,200 wages when it's signed off. The rest goes to the company.
US central office & NOC required to accept this job.
Raised by a customer, a fault or staff for a specific site. Covered by a warranty after completion.
1 × core / edge router must be placed within 60 m of the job, after the job was accepted.
Training: US central office & core network — the full step by step, tools, PPE and hazards for this job.
Rectifiers, battery string and a standby generator so the CO keeps running through outages.
Customer pays $5,000; the engineer is paid $1,500 wages when it's signed off. The rest goes to the company.
US central office & NOC required to accept this job.
Raised by a customer, a fault or staff for a specific site. Covered by a warranty after completion.
Every part must be in place: 1 × Rectifiers / DC plant; 1 × Battery string; 1 × Standby generator.
Training: US central office & core network — the full step by step, tools, PPE and hazards for this job.
Indoor cooling unit and outdoor condenser to keep the equipment room in range.
Customer pays $2,500; the engineer is paid $900 wages when it's signed off. The rest goes to the company.
US central office & NOC required to accept this job.
Raised by a customer, a fault or staff for a specific site. Covered by a warranty after completion.
Every part must be in place: 1 × Indoor unit; 1 × Condenser.
Training: US central office & core network — the full step by step, tools, PPE and hazards for this job.
NOC alarm: many ONTs on one PON dropped together. Trace the shared path — OLT port, feeder, FDH splitter, distribution — and restore it.
Customer pays nothing (fault, emergency or covered work); the engineer is paid $500 wages when it's signed off. The rest goes to the company.
Not required — the US central office & NOC course covers it.
Raised by a customer, a fault or staff for a specific site. Emergency: tight SLA, top of the board.
Tracing the PON from the OLT to the splitter: the engineer works on site within 60 m of the job for 90 seconds.
Training: US network operations (NOC) — the full step by step, tools, PPE and hazards for this job.